Privacy Policy

Ravina Tours and Travels Ltd

Effective Date: 01/01/25

1. Introduction

Ravina Tours and Travels Ltd (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with us.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Full name
Email address
Telephone number
Postal or physical address
Passport or identification details (where required for travel bookings)
Nationality and date of birth (where necessary)
Emergency contact information
Payment and billing information
Travel preferences and itinerary details
Any information you voluntarily provide when contacting us

We may also collect technical information such as:

IP address
Browser type
Device information
Cookies and website usage data

3. How We Use Your Information

We use your personal information to:

Process tour and travel bookings
Arrange accommodation, transportation, and other travel services
Communicate regarding your reservations
Process payments
Provide customer support
Send booking confirmations and travel updates
Improve our products and services
Meet legal and regulatory requirements
Send promotional offers and newsletters where you have consented

We may share your information with:

Airlines
Hotels and accommodation providers
Transport operators
Tour guides and destination partners
Payment service providers
Government authorities where legally required
Professional advisers and auditors

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard your information, no method of electronic transmission or storage is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Cookies

Our website may use cookies to improve user experience, analyze website traffic, and remember user preferences. You may choose to disable cookies through your browser settings, although doing so may affect website functionality.

8. Your Rights

Subject to applicable law, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your personal data where appropriate
Withdraw consent where processing is based on consent
Object to certain processing activities
Request a copy of your personal information

Requests may be submitted using the contact details below.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Children’s Privacy

Our services are not directed to children without the involvement of a parent or legal guardian. Where personal information relating to minors is collected for travel purposes, it will only be processed with appropriate authorization.